Return & Refund Policy

Effective Date: August 8, 2026 At ControlBD.com, we aim to provide quality products and reliable technical services. If you receive a damaged, defective, incorrect, or significantly different product, you may request a return or replacement subject to the conditions below.

1. Return Period

• Customers may request a return or replacement within 15 days of receiving the product.
• To be eligible, the product must meet the applicable return conditions described below.

2. Eligible Reasons for Return

• A product may be eligible for return or replacement if:
• The wrong product was delivered.
• The product is defective or not functioning as described.
• The product was damaged before or during delivery.
• The product is missing essential parts or accessories.
• The delivered product is significantly different from the product description.
• Customers should contact ControlBD as soon as possible after identifying the problem.

3. Condition of Returned Products

• To qualify for a return, the product should generally be:
• Unused or in acceptable original condition.
• Returned with the original packaging where reasonably possible.
• Returned with accessories, manuals, cables, and other included items.
• Accompanied by the order information or proof of purchase.
• Products that have been intentionally damaged, improperly installed, modified, repaired, burned, physically damaged, or misused may not be eligible for return.

4. Electrical and Electronic Products

• Electrical and electronic products require special care.
• A return may be rejected if the product has been damaged due to:
• Incorrect voltage or power supply.
• Reverse polarity.
• Short circuit.
• Incorrect wiring.
• Incorrect installation.
• Overloading.
• Water or moisture.
• Physical damage.
• Unauthorized modification or repair.
• Improper operation.
• Burning or electrical surge.
• Customers should verify product specifications and installation requirements before connecting electrical or electronic equipment.

5. Industrial Components and Automation Products

• For industrial automation products such as:
• VFDs
• PLCs
• HMI
• Sensors
• Controllers
• Contactors
• Relays
• Motors
• Drives
• Electrical control components
• Automation modules
• return eligibility may depend on the product condition, installation status, manufacturer's warranty, and whether the product has been electrically connected or programmed.
• Products that have been installed, programmed, modified, or damaged during commissioning may not be eligible for a standard return.

6. Customized or Special-Order Products

Customized products, specially configured equipment, assembled control panels, modified products, or products ordered specifically according to a customer's requirements may not be eligible for return unless the product is defective, incorrectly supplied, or otherwise covered by an agreed warranty.

7. Service Cancellation

• For electrical installation, repair, maintenance, automation, or other technical services, customers may cancel a service request before the technician begins the work.
• If a technician has already travelled to the service location, a visit or transportation charge may apply where applicable.
• If work has already started, cancellation and refund eligibility will depend on the work completed and materials used.

8. Service-Related Refunds

• Technical services are generally provided based on the customer's reported problem and the technician's assessment.
• If additional problems are discovered during inspection, the customer may be informed about additional work or costs before proceeding where reasonably possible.
• Refunds for completed technical services may not be available when the agreed service has been properly performed.
• If a service was not performed as agreed, customers should contact ControlBD for review.

9. How to Request a Return

• To request a return or replacement, customers should contact ControlBD and provide:
• Order number
• Customer name
• Mobile number
• Product name
• Reason for return
• Description of the problem
• Photos or videos showing the issue, where applicable
• Our support team may request additional information to determine whether the product qualifies for return.

10. Inspection Process

• Returned products may be inspected by ControlBD or an authorized technician/service provider.
• The inspection may determine whether the issue is caused by:
• Manufacturing defect
• Incorrect product delivery
• Delivery damage
• Customer misuse
• Incorrect installation
• Electrical damage
• Physical damage
• Other external causes
• A replacement or refund will be processed after the return has been reviewed and approved.

11. Return Shipping

• If the return is approved because ControlBD supplied the wrong product, or the product arrived damaged or defective, ControlBD may arrange or cover reasonable return delivery costs according to the circumstances.
• If the return is requested for reasons unrelated to a product defect or ControlBD error, the customer may be responsible for return shipping or other applicable costs.

12. Replacement

• Where available, an eligible returned product may be replaced with the same product.
• If the same product is unavailable, ControlBD may offer:
• An alternative product of similar value;
• Store credit; or
• A refund, where applicable.
• The available option may depend on product availability and the reason for the return.

13. Refund

• If a refund is approved, it will generally be processed using the original payment method where practical.
• Depending on the payment provider or financial institution, the time required for the refund to appear in the customer's account may vary.
• Delivery charges, service charges, or other fees may be non-refundable in certain circumstances.

14. Non-Returnable Items

• Certain products or services may not be eligible for return, including but not limited to:
• Customized products
• Special-order products
• Used or installed components
• Modified products
• Products damaged by incorrect installation
• Products damaged by electrical faults
• Products damaged by customer misuse
• Products without essential parts or accessories
• Completed technical services
• Products specifically identified as non-returnable at the time of purchase.

15. Warranty

• Some products may include a manufacturer's warranty or ControlBD service warranty.
• Warranty coverage is subject to the specific warranty terms applicable to the product or service.
• Warranty does not normally cover damage caused by misuse, incorrect installation, unauthorized modification, abnormal electrical conditions, physical damage, water damage, or other external causes.

16. Cash on Delivery Orders

• For Cash on Delivery orders, customers should inspect the package and product condition as soon as reasonably possible after receiving the delivery.
• If there is an obvious delivery-related issue, customers should contact ControlBD promptly with relevant evidence such as photographs or videos where applicable.

17. Fraudulent or Abusive Return Requests

• ControlBD reserves the right to reject return or refund requests that appear fraudulent, abusive, misleading, or inconsistent with the actual condition of the product.
• Repeated misuse of the return policy may result in restrictions on future orders or account activity.

• 18. Policy Changes
• ControlBD reserves the right to update this Return & Refund Policy from time to time.
• Any updated policy will be published on this page with the revised effective date.

• 19. Contact Us
• For return, replacement, warranty, or refund-related questions, please contact ControlBD through the contact information available on our website.
• Website: ControlBD.com
• Return Period: 15 Days
• Last Updated: August 8, 2026