Privacy Policy
Privacy Policy
- Effective Date: August 8, 2026
- Welcome to ControlBD.com. We respect your privacy and are committed to protecting the personal information you provide when using our website, products, and technical services.
- This Privacy Policy explains what information we may collect, how we use it, how we protect it, and when it may be shared.
- By using ControlBD.com, you agree to the practices described in this Privacy Policy.
1. Information We Collect
- Depending on how you use our website, we may collect the following information:
- Personal Information
- When you create an account, place an order, request a service, or contact us, we may collect:
- Full name
- Mobile/telephone number
- Email address
- Delivery or service address
- Billing information
- Account login information
- Order information
- Service request information
- Information you voluntarily provide to us
- Technical and Service Information
- When you request electrical, electronics, automation, installation, repair, or maintenance services, we may collect information necessary to provide the requested service, such as:
- Equipment or product details
- Technical problem descriptions
- Service location
- Preferred service time
- Photos or documents voluntarily provided by you
- Information required to communicate with the assigned technician.
- When you visit ControlBD.com, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website interaction information
- Approximate location derived from IP address
- Date and time of visits
- Referring website or page
- This information may be used for website security, analytics, troubleshooting, and improving our services.
- ControlBD.com may use cookies and similar technologies to improve your browsing experience.
- Cookies may help us:
- Keep you logged into your account
- Remember shopping cart information
- Remember user preferences
- Understand website traffic
- Improve website performance
- Provide relevant website functionality
- Detect suspicious or fraudulent activity
- You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
- We may use collected information to:
- Create and manage user accounts
- Process and deliver orders
- Confirm orders and communicate with customers
- Provide electrical and technical services
- Connect customers with technicians where applicable
- Process payments
- Arrange delivery
- Respond to inquiries and support requests
- Improve our website and services
- Prevent fraud and unauthorized activity
- Maintain website security
- Send service-related notifications
- Send promotional communications where permitted
- Maintain business records
- Comply with applicable legal requirements.
- When you purchase a product through ControlBD.com, information required to process your order may be shared with relevant payment processors, delivery companies, or service providers.
- ControlBD does not intend to store sensitive payment information such as complete card numbers when such information is processed directly by a third-party payment provider.
- Payment providers may have their own privacy policies and terms.
- We do not sell or rent your personal information to third parties for their independent marketing purposes.
- We may share necessary information with trusted third parties when required to provide our services, including:
- Payment service providers
- Courier and delivery companies
- Technicians or service providers
- Hosting and technology providers
- Website analytics and security providers
- Customer support service providers
- Government or law-enforcement authorities where legally required
- Only information reasonably necessary for the relevant purpose should be shared where practicable.
- 7. Technician Marketplace
- If you register as a technician or service provider, certain information may be displayed publicly or shared with customers to help them understand and contact you.
- Depending on the features available on the platform, this may include:
- Name or business name
- Service category
- Skills and experience
- Service description
- Service area
- Service pricing
- Profile information
- Contact or communication options
- Technicians should not publish sensitive personal information or information belonging to another person without proper authorization.
- When a customer contacts a technician through ControlBD.com, information necessary to facilitate the requested service may be shared between the relevant parties.
- Users are responsible for ensuring that information they provide through the platform is accurate and appropriate.
- ControlBD may retain relevant communication or service records for customer support, dispute resolution, security, and business purposes, subject to applicable law.
- With appropriate consent or where otherwise permitted by applicable law, ControlBD may send information about:
- New products
- Special offers
- Service updates
- Promotions
- Technical services
- Website updates
- You may unsubscribe from promotional emails or other marketing communications by following the available unsubscribe instructions or contacting us.
- Service-related communications may still be sent when necessary to complete an order or provide a requested service.
- We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
- However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
- Users should also take appropriate steps to protect their account credentials and should not share passwords with others.
- We may retain personal information for as long as reasonably necessary to:
- Provide products and services
- Maintain customer and order records
- Resolve disputes
- Prevent fraud
- Maintain business and financial records
- Meet legal or regulatory requirements
- Protect our legitimate business interests
- When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.
- 12. Third-Party Websites
- ControlBD.com may contain links to third-party websites, services, payment providers, social media platforms, or other external websites.
- We are not responsible for the privacy practices, security, or content of third-party websites.
- We recommend reviewing the privacy policy of any third-party website before providing personal information.
- ControlBD.com is not intended to knowingly collect personal information from children without appropriate consent where such consent is legally required.
- If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
- 14. Your Information
- Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Some requests may be subject to legal, security, or operational limitations.
- If you have an account with ControlBD.com, you should ensure that your account information remains accurate and up to date.
- You are responsible for keeping your password and login credentials confidential.
- Please contact us if you believe your account has been accessed without authorization.
- We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
- The updated version will be published on this page with a revised effective date.
- We encourage users to review this page periodically.
- If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact ControlBD through the contact information available on our website.
- Website: ControlBD.com
- Last Updated: August 8, 2026