Effective Date: August 8, 2026
Welcome to
ControlBD.com. By accessing or using our website, services, products, or technician marketplace, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our website or placing an order/service request.
ControlBD is an online platform providing electrical, electronics, industrial automation, maintenance, repair, installation, and related technical services and products.
Through ControlBD.com, customers may:
- Browse electrical and electronic products
- Request installation, repair, maintenance, and servicing
- Contact technicians and service providers
- Submit service requests
- Purchase available products
- Register as a technician or service provider
- Access technical information and other website content
By using ControlBD.com, you confirm that you understand and agree to these Terms & Conditions, our Privacy Policy, Return Policy, and other applicable policies.
If you do not agree with any part of these terms, please do not use our website or services.
3. Product Information
- We make reasonable efforts to ensure that product names, specifications, descriptions, images, prices, and availability are accurate.
- However:
- Product images may vary slightly from the actual product.
- Specifications may change according to the manufacturer's latest version.
- Product availability may change without prior notice.
- Prices may be updated at any time.
- Minor differences in color, design, packaging, or appearance may occur.
ControlBD reserves the right to correct any inaccurate product information, pricing, or availability.
4. Orders and Purchases
- When you place an order through ControlBD.com, you agree to provide accurate and complete information.
- We reserve the right to:
- Accept or reject any order.
- Cancel an order due to product unavailability.
- Cancel an order where incorrect pricing or product information has been displayed.
- Contact the customer for order confirmation.
- Limit quantities of certain products when necessary.
- An order may not be considered final until it has been confirmed by ControlBD.
5. Product Price and Payment
- All product prices displayed on the website are subject to change without prior notice.
- Available payment methods may include cash on delivery, mobile financial services, bank payment, online payment, or other methods offered by ControlBD.
- Customers are responsible for providing correct payment and contact information.
6. Delivery
- Delivery time may vary depending on:
- Product availability
- Customer location
- Courier/service provider
- Weather conditions
- Public holidays
- Transportation issues
- Other circumstances beyond our reasonable control
- Estimated delivery times are not guaranteed unless specifically stated otherwise.
- Customers should provide a correct delivery address and active phone number.
- 7. Installation and Technical Services
- ControlBD may provide or arrange electrical, electronics, automation, installation, repair, maintenance, troubleshooting, and other technical services.
- Before starting a service, the customer may be informed about the estimated service charge, labor cost, parts cost, or other applicable charges.
- Additional charges may apply if unexpected technical problems, damaged components, additional materials, or extra work are discovered during the service.
- Any major additional work or cost should, where reasonably possible, be communicated to the customer before proceeding.
- 8. Electrical and Industrial Safety
- Electrical and industrial work can involve potentially dangerous voltages, machinery, equipment, and working environments.
- Customers must provide technicians with a reasonably safe working environment and inform technicians about known hazards.
- ControlBD and its technicians reserve the right to refuse or stop work where the working environment is considered unsafe.
- For high-voltage, industrial, or specialized electrical work, appropriate safety procedures, qualified personnel, and required protective equipment should be used.
9. Technician Marketplace
- ControlBD may allow technicians or service providers to register and offer their services through the platform.
- Technicians are responsible for providing accurate information regarding:
- Name and contact information
- Skills and experience
- Service description
- Service location
- Pricing
- Availability
- Professional qualifications where applicable
- Customers should independently verify service requirements, pricing, and scope of work before engaging a technician.
- ControlBD may facilitate communication between customers and technicians but does not necessarily employ every technician listed on the platform.
10. Technician Responsibilities
- Technicians registered on ControlBD must:
- Provide truthful information.
- Perform services professionally.
- Follow applicable safety practices.
- Respect customers and their property.
- Avoid fraudulent or misleading activities.
- Not misuse customer information.
- Not use the platform for unlawful activities.
- ControlBD reserves the right to suspend or remove technician accounts that violate these terms.
11. Customer Responsibilities
- Customers must:
- Provide accurate contact and service information.
- Describe technical problems as accurately as possible.
- Provide reasonable access to the equipment or location when required.
- Follow safety instructions provided by technicians.
- Pay agreed service charges and applicable additional costs.
- Treat technicians and service personnel respectfully.
12. Warranty and Service Guarantee
- Warranty terms may vary depending on the product, manufacturer, service, or specific agreement.
- Where a product or service includes a warranty, the applicable warranty conditions will apply.
- Warranty may not cover damage caused by:
- Incorrect installation
- Unauthorized modification
- Physical damage
- Water or moisture damage
- Electrical surge or abnormal voltage
- Improper use
- Negligence
- Unauthorized repair
- Natural disasters or other external causes
- Specific warranty terms may be provided with individual products or services.
13. Return and Refund
- Product returns and refunds will be handled according to our Return Policy.
- Customers should inspect products after delivery and contact ControlBD within the applicable return period if there is a valid issue.
- Certain products or services may not be eligible for return due to their nature, customization, installation, or usage.
14. User Account
- If you create an account on ControlBD.com, you are responsible for maintaining the confidentiality of your account information.
- You must notify ControlBD if you believe your account has been accessed or used without authorization.
- ControlBD reserves the right to suspend or terminate accounts involved in fraudulent, abusive, misleading, or unlawful activities.
15. Prohibited Activities
- Users must not use ControlBD.com to:
- Conduct fraudulent activities
- Provide false information
- Upload harmful or malicious content
- Attempt unauthorized access to the website
- Interfere with website operation
- Copy or misuse website content without permission
- Harass customers, technicians, or staff
- Promote illegal activities
- Use the platform for spam or abuse
- Violation of these rules may result in account suspension or termination.
16. Website Content and Intellectual Property
- Unless otherwise stated, the content of ControlBD.com—including text, graphics, logos, images, design, layout, and other materials—is protected by applicable intellectual property laws.
- Users may not reproduce, copy, modify, distribute, sell, or commercially exploit website content without prior written permission.
17. Third-Party Services
- ControlBD may use third-party services such as payment gateways, courier companies, maps, communication services, hosting providers, or other external service providers.
- ControlBD is not responsible for interruptions, errors, delays, or failures caused directly by third-party services.
18. Limitation of Liability
- ControlBD will make reasonable efforts to provide reliable products and services. However, we cannot guarantee that the website will always be uninterrupted, error-free, or available at all times.
- To the extent permitted by applicable law, ControlBD shall not be responsible for indirect, incidental, or consequential losses resulting from the use of the website, products, or services.
- For technical or electrical services, the scope of liability may be limited to the specific service or product involved, subject to applicable law and agreed warranty terms.
19. Changes to Terms
- ControlBD reserves the right to update or modify these Terms & Conditions at any time.
- Changes will become effective when published on this page. Users are encouraged to review this page periodically.
- Continued use of ControlBD.com after changes are published constitutes acceptance of the updated terms.
20. Privacy
- Your use of ControlBD.com is also subject to our Privacy Policy, which explains how we collect, use, store, and protect user information.21. Governing Law
- These Terms & Conditions shall be interpreted and governed by the applicable laws of Bangladesh.
- Any dispute arising from the use of ControlBD.com or its services shall, where applicable, be handled according to the laws and jurisdiction of Bangladesh.
22. Contact Us
- If you have any questions regarding these Terms & Conditions, products, technical services, or other matters, please contact us through the contact information provided on ControlBD.com.
- Website: ControlBD.com
- Last Updated: August 8, 2026
